DeeEmm

Pragmatism in code

Waxing lyrical about life the universe and everything software related since lunchtime 2006.

Go Yabba Daddy

Not being a very heavy traffic type of site DeeEmm.com has always been quite happy residing on a shared server along side the other similar sites that I run. My two heavy traffic sites reside on a dedicated server but there has never been a need for such extravagances here. That is, until just recently.

Go Yabba Yabba!

I have a habit of bouncing between hosting plans so that i can get a better deal and have moved between several hosts before settling on GoDaddy. They offered the cheapest unlimited hosting and as I had domains and online storage registered there it seemed like a no-brainer. Before I moved I gave them a call to make sure that they supported Joomla and a few specific hosting requirements that I needed. The support guy was very helpful and reassured me that there were no account restrictions and the hosting could be configured as I required. Cool.

So nearly a year goes by, with no major dramas. The support has been excellent when I have needed it and the sites are running much better then they did on my previous host (who had a habit of continually reconfiguring the servers in the name of 'security' which usually ended up breaking my site).

Out of the blue just before Christmas I get an email from 'network violations' telling me that my account is in contravention of their hosting policy and will be taken down unless I immediately fix it. On digging a little further it transpires that as a couple of the sites I had hosted there have over 1024 files within a directory it was seen as being in contravention with their terms and conditions. They advised me to immediately change the site so that it did not have greater then 1024 files or folders in a single directory and then send them an email stating that I had removed the offending items, was in agreement to their rule of 1024 and would not do it again.

WTF!?!

I smell a rat!

I was majorly pissed off as one of the issues I asked about before committing was hosting limitations on their 'unlimited' plans. Well after doing some digging I found out that there is no such clause in their T&C, hence the request to cut and paste a specific statement into an email. Obviously I refused.

After some debate and moving up the food chain a few levels I ended up in a stalemate conversation with one of their managers who was not going to budge on their newly created 1024 rule and whilst I managed to get the deadline extended a little they were adamant that I had to address the file issue.

There was no compromise on their behalf and I was fed a bullshite story about how my sites were affecting other domains on the shared hosting (quite amazing considering that neither site was actually live, the DNS records were still pointing at my previous registrar meaning that there was zero traffic to their servers).

With lies and a complete lack of cooperation on behalf of GoDaddy I decided to vote with my feet and take my (considerable) business elsewhere. Their loss! I did however manage to get a parting shot by getting them to refund me for the three hosting plans that they miss-sold me. The ironic thing was that in the course of the discussions I had with them I asked if they would upgrade me to a VPS plan for free - which they declined. Not sure why as it was a fraction of the price of the three plans. Idiots.

My Gain

Their loss has literally turned into my gain as I discovered Digital Ocean who offer basic VPS hosting from as little as $5 / month. I have now migrated all of my hosted sites over to a single VPS instance which is working absolutely flawlessly. The best thing is that should I need I can easily and instantly upgrade to a higher spec VPS with the click of a button.

I'm going to carry on testing things out for a while and will probably move my two large sites across as it is much better value than I am currently getting.

/DM

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Tuesday, 25 July 2017
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